TERMS AND CONDITIONS
FRANCE - update 10/2020
UNITED ARAB EMIRATES - update 08/2020
SITE OPERATION. United Arab Emirates is our Country of Domicile. ARTERLUX controls this Site from the U.A.E. ARTERLUX makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations, you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
COMPANY INFORMATION (UAE). The full name or our company is ARTERLUX CONCIERGE.
We are registered by Dubai Economy, United Arab Emirates, under registration number 891702 (referred to below as "ARTERLUX CONCIERGE" or "the Company" or "the service provider"). Our registered address is Emirates Towers One, Level 41, Dubai, United Arab Emirates. The Company primarily offers personalized Relocation, E-services, Events management and Travel Tourism Consultancy. ARTERLUX CONCIERGE reserves the right to amend these general terms and condition at any time, in whole or in part. The provisions in force at the time the booking is confirmed shall apply.
COMPANY INFORMATION (FRANCE). The full name or our company is ARTERLUX SAS.
We are registered by French Authority, under registration number SAS (referred to below as "ARTERLUX" or "the Company" or "the service provider"). Our registered address is 8 rue des Grandes Pousses 87000 Limoges. The Company primarily offers personalized Public relations and communication, consulting activity, airport services and other reservation services, ground transportation and Events management. ARTERLUX reserves the right to amend these general terms and condition at any time, in whole or in part. The provisions in force at the time the booking is confirmed shall apply.
INFORMATION ABOUT THE SERVICE. This page (together with the documents referred to on it) tells you the terms and conditions on which you, the individual or corporate user (‘you’), may make use of our website (the ‘Website’) and the online booking engine (the ‘Booking Engine’) contained on the Website. Please read these terms and conditions carefully before you start to use the Website. By using the Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions on behalf of yourself and/or any sub-user authorized by you to use the Website under your corporate account and password, and that you and they agree to abide by them. If you do not agree to these terms and conditions, please refrain from using the Website and the Booking Engine.
ORDER PLACEMENT PROCESS. These services provided by the Company are reserved for the Customers defined below:
- for any individual of legal age who has made a booking on their own account;
- for any individual (employee, Client, supplier) with a booking for the account of a legal entity as passenger;
- for any legal person that has entered into a services agreement with the Company.
Clients shall familiarize themselves with these general terms and conditions prior to booking and, by placing an order, are deemed to have accepted these terms. The Client will place an order by e-mail to the address provided, during the following hours: - from 8am to 11pm, Monday to Sunday – GMT time Orders placed outside of these orders will be subject to an additional fee.
The order must include the following essential information:
- Client identity
- flight number
- travel class
- number of passengers
- number of suitcases
- contact information
- credit card information
- contact information during performance of services.
If all of this information is not provided, the service provider shall not be responsible for proper performance of the services and reserves the right to refuse to perform the services if they cannot be provided under proper conditions. Notice of flight cancellations or delays shall be given by any means, providing between 6- and 12-hours’ notice. Failing this, the services shall be billed in full, and any costs arising from such changes will be applied.
Every order signifies acceptance of the price and the description of the services. If the number of passengers or suitcases exceeds the number stated in the order, the service provider reserves the right to invoice the applicable supplemental fee. In certain cases, specifically failure to pay, a wrong address or another problem attributable to the Client, the service provider reserves the 1/ 4 right to block the Client's order until the problem is resolved. The Client will be notified by any means if performance of the service is not possible.
BOOKING CONFIRMATION. You must read the Booking Conditions or the Conditions of Contract (as appropriate) and click the "I agree to all terms and conditions" button prior to using the ARTERLUX Services. If you fail to click the button and continue to use the ARTERLUX services, you will be deemed to have accepted the Booking Conditions on behalf of yourself and any person for whom you have made a booking.
Booking confirmation entails the accurate recording of all information needed to effectively perform the services.
Amendment of the booking at the Client's initiative. Any amendment of the booking by the Client must be submitted by e-mail. A booking can be amended at no additional cost up to 24 hours prior to the service if it is carried out in UAE or FRANCE, and up to 48 hours prior to the service if it is carried out in Worldwide.
Cancellation Policy of the booking at the Client's initiative. Any request by the Client to cancel the booking must be provided by e-mail within an adequate notice period. Otherwise, the following penalties shall apply:
- Full Payment is required 24 hours prior the travel service.
- Less than 24 hours before service (+)100% of the order value.
- Up to 24-48 hours before service (+)50% of the order value.
- No show result Full charge.
- Any change will be subject to additional fees.
- Special policy may be applied for special service, relocation, consulting, public relation or events management. (see quote or booking confirmation)
Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Please note: any disputes or discrepancies in relation to this invoice must be communicated to ARTERLUX in writing within 10 days or receipt. Any dispute after this time will not be considered.
REFUND POLICY. Refunds will be made on to the original mode of payment and will be processed within 45 to 90 days depends on the issuing bank or the credit card or Credit note for same amount +10% complimentary.
RATES. Billing the services offered by the service provider are performed at the rates in force on the day the order is placed. Rates are available upon request via e-mail. Rates may be modified each year without notice by the Company, unless a contract exists between the service provider and the Client. Rates are based on the type of services selected and subscribed. Rates are disclosed before the order is placed, enabling the Client to have full knowledge there of before subscribing for the service. Prices are set in advance based on predetermined criteria, specifically the expected time required to perform the service. Additional fees will be billed beyond this period. Any service or modification requested within a period less than 24 hours in UAE or FRANCE, and within a period less than 48 hours (outside of UAE) will be subject to a surcharge. A final bill for services rendered will be sent within 48 hours and shall include any additional surcharges. Any changes to ARTERLUX bookings must be communicated to ARTERLUX directly via email at email@example.com. If the Client do not present himself or do not advise about any travel change, the amount of the order shall be payable in full of no refund.
PAYMENT METHODS. We accept major credit cards issued in the country of departure of your flight and a few other selected countries as specified during the booking process. Your credit card will be debited when you click on the Confirm button or by email, SMS, WhatsApp. The credit card must be in the name of one of the passengers traveling or representative legal (Travel Agency example) and the same card must be carried at the time of travel, as it may be required for verification and/or obtaining signature on a credit card charge form.
ARTERLUX accepts payment by Visa, Mastercard or American Express debit or credit cards in EUR or USD for its products and services.
Payment shall be made with no discount upon confirmation of the order. Payment for the order shall be made by credit card via a dedicated form, or by bank transfer up to the amount of ten thousand ($10,000) dollars. For orders of at least five thousand ($5,000) dollars, a deposit equal to 40% of the billed amount, all tax included, will be required. Any dispute shall be submitted within a maximum of seven days after receipt of the invoice. For payment of additional services on the Client's account, agreed to by the Client, a charge equal to 25% of the amount of the invoice, all tax 2/4 included, will be applied at rebilling. The service provider reserves the right to cease handling the order if payment authorization is denied by an officially accredited entity, or in the event of non-payment. The service provider reserves the right to refuse to make a delivery or honor an order from a Customer who has failed to make payment for some or all of a previous order, or with which a payment dispute is ongoing.
SERVICE PROVIDER OBLIGATIONS. The service provider's commitments entail an obligation of means. The services provider agrees to render the services in accordance with its commitments. However, the Client is informed that the service provider may be forced to modify the services for operational reasons related to safety or security. All Fast track or security are under airport authority, some airport does not offer Fast track facilities or reserved the right to decline the fast track. The service is a Meet and Greet airside assistance; Fast track is not mandatory and can be decline due to security reason,
COVID-19 INFORMATIONS. The provider agrees: Terms and conditions required by the governments of the countries or airlines where the services for the client or passengers are performed.
CLIENT OBLIGATIONS. To enable proper performance of the services, the Client agrees:
- to comply with the procedures set forth in the ordering and performance processes;
- to supply the service provider with complete and accurate information and documentation by the necessary deadlines, without the service provider having to check their completeness and accuracy;
- to respect the driver, the transport equipment, to comply with the Highway Code (wear seatbelts, etc.), to comply with the prohibitions on smoking, the transport of dangerous materials, and consumption of alcohol;
- to comply with the prohibition on pets in the vehicle; - to comply with the health and safety measures imposed by the various airports and airline companies.
SERVICE PROVIDER PERSONNEL. By virtue of its exclusive hierarchical and disciplinary authority over its employees, such employees shall remain under the service provider's effective control during full performance of the services. The service provider guarantees the legality of its employees' position. For the duration of the services and for a one-year period after its completion, the Client agrees not to solicit or attempt to poach (or help any other person to solicit or attempt to poach) any of the service provider's employees with whom it has had contact during the performance of services.
LIABILITY. The material displayed on our Website and Booking Engine is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our Website or in connection with the use, inability to use, or results of the use of our Booking Engine, any websites linked to it and any materials posted on it, including, without limitation any liability for:
ü loss of income or revenue;
ü loss of business;
ü loss of profits or contracts;
ü loss of anticipated savings;
ü loss of data;
ü loss of goodwill;
ü wasted management or office time; and
ü for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
In no case shall the service provider be held liable for any transport delays arising from circumstances outside its control. Any suitcases or any other item of the Client shall be the responsibility of the person being transported. The driver is obliged to respect the various regulations applicable to vehicular traffic, and during performance of the services shall take all necessary measures to preserve the safety of vehicle occupants and to maintain the vehicle. The driver expressly reserves the right to reject any Client instructions and/or requests that he believes would compromise the safety of the vehicle occupants and/or the vehicle's proper maintenance. The number of authorized passengers (including the driver) is included in the vehicle's technical features and must not be exceeded. Damage of any kind to the vehicle and/or other vehicles shall be the Client's responsibility unless the Client shows that it resulted from an act by a third party. The service provider reserves the right not to perform the service in the case of force majeure, an act of God, an action by a third party or any event that may present a risk for the Client, the driver or the vehicle. In such case, the total or partial failure to perform the service shall not result in payment of any compensation to the Customer.
SUBCONTRACTING. The service provider reserves the right to subcontract performance of the services; the subcontractor shall perform under the service provider's sole responsibility and shall keep confidential any information it acquires during performance of the services.
INSSURANCE. The Company is covered by an insurance company known to be solvent that covers risks related to its business in accordance with legislation in force. The Company has taken out a Professional Civil Liability policy as well as a policy covering damage resulting from operation of the vehicle for any damage incurred by a third party and/or a passenger. The insurance policies do not cover luggage or personal effects left in the vehicle (loss, theft, deterioration, etc.).
CONFIDENTIALITY - FAIRNESS. Each party agrees not to disclose the confidential information received from the other party.
Each party agrees to carry out these terms and conditions fairly and agrees not to damage the image of the other party.
REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to ARTERLUX through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by ARTERLUX to do so. You also agree not to deep link to the site for any purpose, unless specifically authorized by ARTERLUX to do so. The content and software on this Site are the property of ARTERLUX. The cardholder must retain a copy of transaction records and Merchant policies and rules.
YOUR ACCOUNT. If you use arterlux.com Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain ARTERLUX’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. ARTERLUX will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. ARTERLUX has no control over these sites or the content within them. ARTERLUX does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. ARTERLUX does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against ARTERLUX for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at
COPYRIGHT POLICY. ARTERLUX may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that ARTERLUX will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At ARTERLUX ’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to ARTERLUX or perfect these rights, titles or interests in ARTERLUX ’s name.
DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. ARTERLUX MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. ARTERLUX ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. ARTERLUX SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF ARTERLUX CONCIERGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF ARTERLUX WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU. By providing materials to ARTERLUX, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted ARTERLUX an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. ARTERLUX may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against ARTERLUX for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to ARTERLUX. Any communication or materials you send to ARTERLUX will be treated as non- confidential and non-proprietary and may be disseminated or used by ARTERLUX for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for ensuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. ARTERLUX is not responsible for the acts or omissions of any advertiser or sponsor.
APPLICABLE LAW - Place of Invoicing : Any resulting disputes will only be heard by a court of competent jurisdiction where the invoice has been issued. These terms and conditions are governed by law and applicable depending on the country issuing the invoice.
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